Experience
June 2022 - Aug 2026
Zillow
Led top-of-funnel consumer experiences on Zillow's Touring & Connection team, owning the end-to-end design for two of the highest-stakes actions on the platform: requesting home tours and connecting with an agent, the pivotal moment that moves someone from browsing into their next home purchase.
Product Designer II → III
The Understanding Group
Sep 2022 - Dec 2022
Designed and built an internal tool from scratch for TUG's consultants to use in client workshops to help teams surface client needs and diagnose information architecture pain points in real time.
UX Design Intern
Aug 2020 - Aug 2021
Chowbus
Acted as the connective tissue across a three-sided marketplace (customers, couriers, and restaurants), managing day-to-day dispatch operations to optimize delivery times, courier earnings, and restaurant satisfaction.
Customer Service Specialist
Education
University of Michigan, Ann Arbor
Aug 2021 - Dec 2022
M.S. in Human Computer Interaction
Aug 2016 - May 2020
University of Wisconsin - Milwaukee
B.S. in Architectural Studies